Please note that if your card payment is not authorized by your bank, I will not be able to proceed with
your order and it will be automatically cancelled.
If you encounter any problems when paying via MobilPay feel free to transfer the money
directly to my business account RO88INGB0000999902614447 (see more info in my Company Details section),
but please make sure to contact me first at the following email address: firstname.lastname@example.org
Domestic orders (Romania) are FREE. Tracking is included with every order.
For international orders please choose between these two shipping options at the checkout:
Standard Mail which is Flat Rated 18 EUR. Track and Trace service is available only in the country of expedition
and destination. Insurance is not possible.
Express Mail Service which is Flat Rated 27 EUR. Using Track and Trace service, the parcels are monitored through
the entire expedition flow. Insurance is not possible.
For orders outside Europe I will be shipping only on Tuesday and Thursday.
Ready to ship within 72 hours of receipt. This does not include national holidays and weekends.
Cancellation must be made within 24 hours of original order.
Estimated shipping time for Standard and Express Mail Service:
1-7 days within Europe
14-21 days to United States, Canada, Australia, New Zeeland, Japan and China
This does not include national holidays and weekends.
Please provide me with a complete address. I am not responsible for items that are undelivered
due to an incomplete address.
During the Christmas holidays the delivery may be longer.
There may be delays due to customs or the postal service in each country. For that I am not responsible.
Also I am not responsible for possible lost packages, international fees or taxes. All international fees and taxes
are the responsibility of the buyer.
Please check with your country’s customs office if you need specific information.
I gladly accept refunds, just contact me within 14 days of receipt.
Return shipping costs are the responsibility of the buyer. I will refund the total price minus the shipping cost.
All returned items must be in the original condition and packaging. I will contact you when
your return has been received and processed.
Sorry I’m not currently taking custom orders.
If you are interested in selling my dolls in your own store I am happy to collaborate with you.
Please contact me via e-mail.
I recommend spot cleaning only.
Soak a corner of the cloth in warm soapy water and rub gently to remove the stain. Then take a dry corner of the cloth
and press down on the wet area to lift the water and prevent water rings once dry.
The clothes are washable in mild detergent.